Due to laws and regulations at both the state and federal
levels, we at Royal Liquids want to be sure we adapt to the new market. In
light of the FDA deeming regulations, we must verify the age/identity of every
customer who shops with us. We have searched for several solutions for doing
this, and have partnered with BlueCheck to adhere with the new laws. Although
BlueCheck may seem invasive and many have concerns about providing this
information online, understand we have to do this because of laws enacted by
the FDA. If you want to change this, please communicate your displeasure with
your local elected representatives and visit CASAA.org to fight for your right
to vape!
When going through the checkout process, right before you
enter your payment details, a small box will pop up guiding you through the age
verification process. Below is a list of steps. If you have any issues, please
email [email protected]
1. Enter your First Name, Middle Initial, and Last Name
2. Enter your Date of Birth, then phone number (Cell Number
that can receive SMS, if not enter your phone number, and email
[email protected] for further assistance.)
3. Enter the last 4 digits of your SSN
4. Now if you are 27 or older, and the information you
provided matches the databases BlueCheck references, you will be sent a code to
your phone via SMS, enter the code. You will now be allowed to finish entering
your payment details and complete your order.
4a. If you are under the age of 27 or the information you
entered could not be verified, you will then be asked to upload some pictures,
so that BlueCheck can confirm your age manually.
5. First upload a picture of your ID Card that is clearly
readable.
6. Second, upload a picture of the same ID card next to your
face, yes they are asking for a selfie with your ID.
7. You will then see a message letting you know that you
will receive an email when you are verified.
Once you receive the email that you are verified, go through
the checkout process again, Bluecheck will pop up one more time, enter in your
information, you will be sent a code to your phone via SMS, enter the code. You
will now be allowed to finish entering your payment details and complete your
order.
________________________________________
Frequently Asked
Questions
As we work through this hurdle together we are sure there
will be many questions. Alex Zeig, CEO of BlueCheck, has taken the time to
answer questions from the community before on Reddit, by conducting an AMA (ask
me anything). We encourage you to read through it, if you have any questions or
concerns. Below is a few of the more frequently asked questions, answered by
Alex.
How quick is the turn
around for sending the photo of the ID and yourself with it to getting the O.K.
to continue with the purchase?
Immediate - the majority of BlueCheck verifications happen
within 5 mins and that's the goal we are aiming to keep. (KP Note: On
non-business days, it can take up to 24 hours)
Why do you require
the last four of SSN when others do not?
This has been a question that has plagued BlueCheck for a
while! The original goal of BlueCheck was a simple way to verify that the
person you were interacting with online was who they said they were. So the
question becomes: What is the easiest, most frictionless way, to verify an
identity? I’ve looked at everything from photo recognition to social media
mapping to voice verification/biometrics (Dragon API). Everything always came
back with some sort of hitch – either there was hardware required, or it wasn’t
a ~100% match on a person, ie: people can create multiple social media
profiles, to do biometrics you need a phone or webcam. We always came back to
SSN – however as the outcry noted, it’s a big ask! But it’s the easiest and
fastest way to verify identity. The issue, on the other end of the spectrum, is
that some people (fin-tech, etc) feel that SSN isn’t valuable enough anymore.
That there have been too many breaches. So for now, we feel comfortable drawing
our line in the sand at SSN (it’s only last 4 btw) and doing extra validation
on those we can’t automatically verify.
What do you do with
the information submitted after you verify their age? I know the last 4 digits
aren't stored, but what about the rest of the info? Are you keeping it? For
what purpose?
BlueCheck does keep the remaining info – because our
software is designed to allow the user (you) to easily verify your identity on
any site. So the next time you go through Kidney Puncher, you won’t be asked
for that information again. The alternative to not keeping the information
would be asking for it every time – which isn’t a great user experience.
Additionally, I’d love to know if the other systems keep your information once
it’s submitted – and if they sell the data. I have a hunch, but that would be
interesting. Put it this way, I think their business model is radically
different than ours.
Can we, as the consumer,
cross out any information on our ID we don't want to give out such as our SSN
if it's on there or DL number?
Yes - what BlueCheck needs to see is the full license (to
show it's not clipped), picture, full name, DOB, and the license #.
Are the photos then
deleted after the info is submitted? Are you logging addresses and drivers
license numbers as well?
Photos are deleted and neither address nor license number
are stored in the BlueCheck system.
So after the age is
verified, can customers then request that you delete them from your system? If
so, how would they go about that?
Yes any customer can email BlueCheck and have their data
scrubbed immediately. ([email protected] or [email protected])